::: QUALITY MANAGEMENT :::

A. THE QUALITY MANAGEMENT SYSTEM (QMS)

The Quality Management System (QMS) ensures planned and systematic actions necessary to provide the adequate confidence that the product of an organization can satisfy stated and implied requirements. It is a system that guarantees, among so many other things, high quality standards in product and service delivery. An organization with a properly designed QMS based on the ISO 9001:2000 International Standard and other relevant regulatory standards would definitely have standard high quality output.

With an installed QMS,

• Instructions and processes are clearly defined.
• Scarce resources are consequently efficiently utilized.
• The quality of product(s) and/or service(s) would be demonstrably guaranteed, increasing customer confidence.
• The corporate image of the organization would thus be enhanced, resulting in increased patronage of product(s) and/or service(s) locally and internationally.

The QMS is designed based on the requirements of the internationally recognized and accepted Quality Standard known as ISO 9001:2000. This standard addresses:

• Documentation requirements in a QMS
• Management responsibility
• Resource management
• Product realization processes
  
  

B. QUALITY REGULATORY AND CERTIFICATION BODIES

I. International organization for Standardisation (ISO)

The internationally accepted regulatory body of Quality matters is the International organization for Standardization (ISO). It is the worldwide federation of national standard bodies. The work of preparing international standards is normally carried out through ISO Technical Committees (TC) with members from different countries. ISO 9001:2000 is the current revision in force.

II. Some of the well known Certification bodies are:

• British Standards Institution
  
• Lloyd's Register
• Standards Organization of Nigeria

The The choice of a Certifcation body is as may be decided by the organization with or without the consultants.

C. QUALITY CERTIFICATION

To obtain certification of the Quality Management System of an organization from the Standards Organization of Nigeria, (SON):

• The QMS should be installed in the organization, and this involves those activities listed in our services page.
• A formal application for certification is then submitted to the Standards Organization of Nigeria.
• SON representatives would periodically audit the organization.
• With the successful completion of audits (all observations, recommendations and corrections taken into full consideration and application where appropriate), organization would be certified.